ALL ABOUT OUR BASQUE CHEESECAKES
Can I place a same-day order?
Absolutely! Depending on availability, we accept same-day orders. We recommend contacting us directly to confirm availability before placing your order.
How can I place an order?
Ordering is easy! You have several options: 🧀 Online: Visit our website, select your preferred cheesecake, and choose your pickup or delivery time. 📞 By phone or WhatsApp: Contact us directly for personalized assistance. 📱 Social media: Message us on @cibelesbakery. 💻 By email: Send us your order details at info@cibelesbakery.com.
Do you offer catering services?
Yes! We provide catering options with our cheesecakes for special events. Contact us for more details on sizes, flavors, and availability.
Do you deliver outside of Miami?
Currently, we only deliver within Miami-Dade County and Broward County. However, we are working on expanding our delivery areas.
Can I cancel or modify my order after placing it?
You can cancel or modify your order up to 24 hours before the scheduled delivery or pickup. After this period, we cannot guarantee changes or cancellations due to the preparation process.
What types of basque cheesecakes do you offer?
We offer a variety of flavors, including Classic Original, Manchego, Ibérico Pistachio, Nutella, and seasonal options like Turrón. Check our menu for all available flavors.
What basque cheesecake sizes do you offer, and how many servings do they have?
We offer different sizes to suit your needs: 🍰 Mini Cup: 2 servings 🍰 Medium: 6-8 servings 🍰 Large: 10-12 servings
Can I change, substitute, or remove ingredients from a basque cheesecake?
No, all our recipes are final and cannot be modified.
Do you make custom cheesecakes?
No, we do not offer custom cheesecakes. We focus on a carefully curated selection of flavors and decorations to guarantee the highest quality and consistency.
Do you make dairy-free or sugar-free basque cheesecakes?
Currently, we do not offer dairy-free cheesecakes, but we are working on expanding our selection to accommodate different dietary needs.
Are your cheesecakes safe for pregnant women?
Yes! Our basque cheesecakes are safe for pregnant women as we use pasteurized cheeses and ensure that all our ingredients meet the highest food safety standards.
What payment methods do you accept?
We accept: 💳 Credit and debit cards (Visa, MasterCard, and American Express). 💰 Zelle and cash payments.
Is it safe to pay with my credit card?
Absolutely! Our online payment system uses certified and secure platforms to protect your data. We do not store any card information.
I need a receipt.
Of course! Once you complete your order, you will receive a receipt via email. If you need an additional copy, feel free to contact us.
How can I contact you?
📞 Phone or WhatsApp: 786-940-0135 💻 Email: info@cibelesbakery.com 📱 Social Media: @cibelesbakery
How far in advance should I place my order?
We recommend placing your order at least 24 hours in advance. For large orders, please contact us with more time to ensure availability.
Do you deliver every day of the week?
Yes, we offer deliveries Monday through Sunday. Please check for availability on holidays.
Do I need to pick up my basque cheesecake at the exact time I selected?
No, you don’t have to arrive at the exact time, but we kindly ask that you pick it up within our business hours to ensure it’s fresh and ready to enjoy.
What’s the best way to enjoy your basque cheesecakes?
Our basque cheesecakes are always creamy, but for the ultimate experience, we recommend taking them out of the fridge 30 minutes before serving. This allows them to reach room temperature, enhancing their texture and flavor.
Are all your cakes cheesecakes?
Yes! Our specialty is Spanish-style basque cheesecakes, and we offer a wide variety of flavors and styles within this category.
How long do your basque cheesecakes last?
Our basque cheesecakes stay fresh for up to 5 days if properly refrigerated. You can also freeze them to enjoy later.
Do you offer cakes other than basque cheesecakes?
At Cibeles Bakery, our specialty is Spanish-style basque cheesecakes. At the moment, we do not offer other types of cakes.
Do you offer gluten-free options?
Yes! We have gluten-free cheesecake options. Please check our menu and let us know when placing your order.
What allergens do your basque cheesecakes contain?
Our cheesecakes contain dairy and eggs and may include nuts or gluten, depending on the variety. If you have allergies, please contact us so we can help you choose the safest option.
Are your cheeses pasteurized?
Yes, we use only pasteurized cheeses in all our cheesecakes, ensuring the highest quality and safety.
Can I pay upon delivery?
Yes, you can pay upon delivery with cash or card, as long as you confirm this in advance when placing your order.
I have a discount code. How do I use it?
Enter your discount code in the designated box at checkout, and the discount will be applied automatically.